I purchased an XBOX360 sometime around the end of 2007. I didnt snatch a 360 up at launch for fear of all the first run glitches that every system since the PS2 launch (except for nintendo's systems i have never had a problem with Nintendo's stuff they just cant get their games out when they say they are going to). So i waited a while to pick up a 360. I was at a Best Buy and I saw the Madden 07 XBOX pro bundle so i picked one up. Starting about 2 or 3 months after my purchase my 360 started acting funny. It began freezing, and unable to read discs. Then it happened my green lights on my XBOX turned red. Yes i fell victim to the toshiba dvd drive red ring of death.
So i began the process of sending my XBOX360 in for the repair. I figured this would be a long process that would leave me without my XBOX360 for months. To my surprise less than a month after i sent my 360 off there was a note on my door telling me it was back and was at my apartment's main office. I quickly retrieved my fixed xbox and ran home to start playing again. When i opened the box i was greeted by a letter from XBOX. It informed me that instead of repairing my XBOX they had sent me a replacement XBOX and they would take care of all the paperwork so i would not notice any difference. This was not the case though.
When i hooked everything up i noticed my downloaded content was locked out. I had downloaded all of the first season of the Sarah Silverman Show as well as a ton of other shows and added content for games. None of them were working. So i began what would become a three month relationship with XBOX's customer support. XBOX's customer support is the worst customer support i have ever had to deal with. THE WORST!!! They did not listen to me, they did not understand, and more so i felt as if they did not care at all. I spent several years in the customer service field and if i had the same work ethic as those operators then i would not have lasted a day. I called in and explained my problem and then i would go through the same trouble shooting steps and then get the guarantee that my problem would be solved through these steps. It wasnt (of course), and i would be forced to call in again. I would give them the reference number from my previous phone call and then go through the troubleshooting again and get a totally different reference number. It wasnt until my 3rd or 4th phone call that i reached a supervisor who then said that my issue would have to be passed on to "the higher ups" at microsoft and that it would take 30 days before my problem would be resolved.
Thirty days later there was no fix. So i call in and the spoke with another supervisor that said he could not find any info based on my reference number. The same reference number that i gave to the operator as a way to get straight to a supervisor. So he said he would have to resend the issue up to microsoft and I would have to wait another 30 days. So 30 days later........still nothing! By this time, i admit, i was very very very angry.
I had spent over 600 dollars the first day on the console, an extra controller, and Dead Rising. Then over the course of the next few months i continued to buy games i found on sale or even a few at full price. To this date i feel confident saying i have spent well over $1,500.00 dollars on games, accessories (including a $100 dollar wifi adapter!!!), downloaded content, videos, etc. You know what it could have been up to 2,000 bucks. So i called in and bitched and complained and bitched and even at one point threated to jump on board with the numerous class action suits against microsoft. At the end of the phone call, i was promised the same thing i had been promised several times before. In 30 days all would be fixed.
Yesterday was thirty days after that last phone call. Finally all was well. Everything is working and i can finally play my XBOX360 as it was supposed to be. I am able to play the full version Ultimate Mortal Kombat 3 that i paid cash for and downloaded, i am able to watch the tv shows i had paid for and downloaded, i am able to use my downloaded: cars, characters, maps, etc that are game specific. I am also able to use the themes and gamer pics that i had paid for. While it seems like all is well i am still very upset with the service provided by microsoft.
From the faulty drives that they knew were out there and they declined to recall all the way up till yesterday when my licenses were updated and i had to spend my entire Sunday re-downloading all the content i had downloaded previously. This has given me the final push i needed to begin making my life microsoft free. I am not going to go out and throw out my XBOX and my PCs. I am however going to begin looking into buying Apple computers as well as begin the process to change my operating systems over to Linux based OSs. I am also going to slow my game buying for my XBOX360 and begin spending the money i would have spent on it on my WII and save up to finally get my PS3.
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